Last updated: October 28, 2026
These Terms & Conditions (“Terms”) form a binding agreement between you and BUSSYY owned by Verbion Visions (“BUSSYY”, “we”) governing your use of our app and website (the “Services”). By creating an account or using the Services, you accept these Terms.
1. The platform
BUSSYY is a marketplace that connects people who post short, hourly jobs, whether individuals or businesses (“Employers”), with people who perform them (“Providers”). We are a facilitator; we are not the legal employer of Providers and are not a party to the agreement for services between Employers and Providers.
2. Eligibility & accounts
- You must be at least 18 and able to form a binding contract.
- You are responsible for the accuracy of your account and KYC information and for keeping your credentials secure.
- You are responsible for all activity that occurs under your account.
- Providers must verify their PAN and bank account (KYC), and we review each Provider profile before it can see or accept jobs. We may approve, reject, suspend or block any profile, including for inaccurate verification details.
- An organization account’s owner is responsible for the staff it invites to post jobs on its behalf.
3. Jobs, hiring & conduct
- Employers are responsible for describing jobs accurately and for lawful, safe working conditions.
- The job rate is agreed in the app: a Provider may apply at the posted rate or send an offer, and either side may counter. Once both sides confirm a rate, it is locked for that job.
- Work starts when the Provider enters the job’s 4-digit start PIN, which the Employer receives on hiring. The job timer then records the time worked (excluding paused time), which is used to complete the job and to calculate any cancellation charge. Share the PIN only once the Provider has arrived.
- Providers are responsible for performing jobs professionally and as agreed.
- You agree not to post unlawful, fraudulent, harassing, or unsafe content, and not to circumvent the platform to avoid fees.
4. Payments & fees
- When an Employer hires a Provider, they pay a platform booking fee (plus applicable GST on that fee) online through our payment partner. The fee and taxes are shown before you confirm. Services start at ₹200 per hour unless you agree a fixed price for the job.
- The agreed job amount (hourly or fixed) is paid by the Employer to the Provider in cash when the work is complete. BUSSYY does not collect or hold job wages; payment of the job amount is directly between Employer and Provider.
- Providers must complete identity verification (KYC) before accepting paid work, as required for compliance and trust on the platform.
5. Cancellations & refunds
Cancellation charges depend on who cancels and when. The “job start time” is the date and time booked for the job (or the new date, if it was changed under 5.3), and a job counts as started once the Provider has entered the job’s start PIN. Any charge that applies is shown in the app before you confirm a cancellation.
5.1 If the Employer cancels
Before work has started, part of the booking fee is kept as a cancellation charge:
- 2 hours or more before the job start time: 20% of the booking fee (for example, ₹20 on a ₹100 booking fee).
- Less than 2 hours before the job start time, or up to 30 minutes after it: 50% of the booking fee.
The rest of the booking fee is refunded to the original payment method. The GST paid on the booking fee is not refunded. Refunds may take several business days to reach you.
If the Provider does not show up: if the Provider has not started the job, and has not checked in as arrived in the app, 30 minutes after the job start time, you are not charged. You can cancel the hire and the whole booking fee, including GST, is refunded, or you can hire another Provider without paying the booking fee again.
After work has started, the booking fee is not refundable. In addition, a share of the agreed job amount is payable to the Provider for the time already worked, measured by the job timer (paused time is not counted):
- Up to 15 minutes worked: 25% of the job amount
- 16 to 30 minutes: 50% of the job amount
- 31 to 45 minutes: 75% of the job amount
- 46 minutes or more: 100% of the job amount
The Employer must pay this amount to the Provider. If the Employer does not pay it, the Provider can report this to us. After reviewing the report, we may record a low rating for that job and suspend the Employer’s account.
5.2 If the Provider cancels
If a Provider cancels a job they were hired for:
- 2 hours or more before the job start time: a 2-star rating is recorded for that job.
- Less than 2 hours before the job start time: a 1-star rating is recorded for that job, and the account may be suspended for a period our team decides.
- Not showing up (not starting or checking in as arrived within 30 minutes of the job start time) is treated like a cancellation less than 2 hours before the job start time.
If you decline a new date the Employer asks for under 5.3, you can cancel that job without any rating or penalty.
Suspensions are never automatic. Our team first reviews the reason the Provider gives for the cancellation and any other relevant information, and only then decides whether to suspend the account and for how long.
For the Employer: when a Provider cancels, the job is not closed. You can find another Provider in the app the same way as before hiring, by inviting providers or reviewing offers, and you do not need to pay the booking fee again for the replacement hire.
5.3 Changing the job date
Before work starts, either party can ask to move a booked job to a new date and time in the app. The other party accepts or declines; until then the original date stands. The Employer must give a reason when asking.
- If the Provider accepts, the new date becomes the job start time for these Terms.
- If the Provider declines the Employer’s request, the job keeps its original date and the Provider may cancel it without any rating or penalty (5.2).
- If the Employer asks to change the date less than 2 hours before the job start time (or after it), a later cancellation by the Employer is charged at 50% of the booking fee, whatever the new date.
6. Ratings & reviews
After a completed job, both parties may leave one honest rating and review. We may remove content that violates these Terms.
7. Prohibited use
You may not misuse the Services, attempt to disrupt or reverse engineer them, upload malicious code, scrape data, or use the Services for any unlawful purpose.
8. Disclaimers
The Services are provided “as is” without warranties of any kind. We do not guarantee the quality, safety, or legality of jobs or the conduct of any user. You use the Services at your own risk.
9. Limitation of liability
To the maximum extent permitted by law, BUSSYY is not liable for indirect, incidental, or consequential damages, or for disputes between Employers and Providers. Our total liability is limited to the fees we received for the transaction in question.
10. Termination
You may stop using the Services and delete your account at any time via the Account Deletion page. We may suspend or terminate accounts that violate these Terms.
11. Governing law
These Terms are governed by the laws of India, and disputes are subject to the courts of Maharashtra, India.
12. Contact
Questions about these Terms? Email helpdesk@bussyy.com.